V M Ramalingam | The Two AIs in Education | Why Appreciative Inquiry Must Steer the Ship of Artificial Intelligence | Global TV

Posted on: November 20, 2025

When Artificial Intelligence Meets Appreciative Inquiry, It Becomes a Partnership That Lifts Every Student

NV Paulose, Chairman, Global TV +91 98441 82044

We are living in a fast-moving world of educational innovation. Are we aware about the two different and almost opposite forces that share the same initials? They are Artificial Intelligence and Appreciative Inquiry. Artificial Intelligence is a strong and efficient technology. Appreciative Inquiry is a guiding philosophy that focuses on human strengths.

As institutions bring digital platforms and AI powered chatbots like Stella into student support, a key question arises. Which AI should lead the way? The most successful wellness models show a clear answer.

Appreciative Inquiry is more powerful and purposeful than Artificial Intelligence. Technology acts as the engine. Appreciative Inquiry acts as the navigator that guides the journey toward positivity, growth, and collective strength. Artificial Intelligence reduce the work load while Appreciative Inquiry make it personalized and specialized.

Artificial Intelligence: The How; A Tool of Great Scale

Artificial Intelligence offers great support in modern student services. It provides the “how” in a simple and effective manner.

  • AI gives students immediate access. It can offer help at any hour in many languages. No human team can match this wide reach.
  • AI can quickly guide students. It can ask simple questions, identify their needs, and connect them to the right expert or program. It can give temporary options until help is arrived.
  • AI can also create personalized paths. It studies student responses and suggests suitable resources. It makes large digital systems easy to use. Otherwise, unnoticed get wisely noticed with AI.

AI can reduce the fear of asking for help. Many students feel shy or nervous to talk to an adult. AI system gives them a safe first step. It builds comfort and prepares them for real human support. AI can also keep a track of progress. It remembers earlier conversations and shows the student how far they have come. This makes the journey of improvement clear and easy to follow. This is the foundation of a modern support platform. AI works with speed and accuracy. It responds to each student with care and consistency.

Appreciative Inquiry: The Why; A Philosophy of Positive Growth

Appreciative Inquiry gives the most important element of the system. It gives the “why.” It is a way of looking at people and communities through their strengths. It began in the 1980s through the work of Dr David Cooperrider at Case Western Reserve University.

His research showed that organizations grow faster when they focus on what works well. Appreciative Inquiry is a simple and powerful idea. It says that every community has strengths. It encourages people to ask questions that bring out these strengths. It helps them dream of a better future. It allows them to design positive actions based on their own gifts and values. When this philosophy guides a student support platform, the entire approach changes. Keeping a system alive and active is better than waiting to repair it at eery fault. Correcting mistakes will help us to maintain the status; Finding strengths will help us grow immensely.   

Without Appreciative Inquiry, an AI system may only see a problem. It may route a stressed student to a counsellor. With Appreciative Inquiry, the system sees much more. It sees potential. It sees the chance to build skills. It offers planning tools. It guides parents to give support. It teaches teachers to be better coaches. It does not wait for a crisis. It builds the foundation for confidence and success.

This approach also inspires the whole faculty ecosystem. Teachers learn to use Appreciative Inquiry in the classroom. They look for strengths in students. They ask positive probing questions to encourage growth. Parents and staff are part of an uplifting culture. The result is a supportive community where everyone moves forward together.

The Synergy: When Philosophy Guides Technology

The best results come when the two AIs work together. Appreciative Inquiry becomes the guiding mind. Artificial Intelligence becomes the hard-working body. Appreciative Inquiry sets the purpose. It aims to build strong, positive, and resilient students.

Artificial Intelligence carries out the plan. It delivers personalized stress management programs. It connects students to strength focused psychologists. It offers a safe and easy digital space where students can share freely. When institutions partner with a platform built on this model, they gain more than software. They adopt a culture of care. They say, “We trust this platform with our students and our values.”

The Verdict: The Soul of the System

Artificial Intelligence is a powerful tool. It brings speed, reach, and convenience. But Appreciative Inquiry gives the soul of the system. It creates real well being. It helps students and teachers ask better questions. It helps them see their strengths. It helps them build a culture where success grows naturally. As we design the future of student support, we must let Appreciative Inquiry guide the use of Artificial Intelligence. This ensures that technology lifts human potential; builds a space where every student can thrive with confidence and hope.

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