Incidents like this remind us that public institutions are ultimately built on individuals who choose to act with responsibility and compassion.
NV Paulose , Chairman, Global TV+91 98441 82044
I went up to them to personally congratulate them and took their permission to capture this photograph. I could not resist the urge to thank them on behalf of the entire nation. This is the second time I have personally witnessed the care and professionalism of the Railway Police in Kerala.
The situation this time involved a young woman travelling alone. Her husband grew anxious when she did not respond to his calls. Unbeknownst to him, she had already fallen fast asleep. The time was around 10.30 at night.
Concerned about her safety, he sent a message through the railway messaging system requesting the Railway Police to ensure her well being.
What followed was reassuring and commendable. A male and a female police officer promptly arrived at the compartment. With politeness and sensitivity, they identified the passenger, checked that she was safe and comfortable, and then conveyed a message back to the understandably worried husband, putting his mind at ease.
Was such care absent earlier, or did we misunderstand them then?
Incidents like this remind us that public institutions are ultimately built on individuals who choose to act with responsibility and compassion. These officers did not treat this as a routine duty but as a human concern, and that made all the difference.
In times when trust in systems is often questioned, such actions quietly rebuild confidence and reassure citizens that help is available when it is genuinely needed.
On behalf of Global TV, I congratulate these officers and the entire Railway Police system for their efficiency, empathy, and dedication to duty. As a citizen, I am deeply grateful for the care and concern you showed. Moments like these make me proud to say that all Indians are my brothers and sisters.
